Hand Selection FAQs
General Questions
What services does The Gift Factory offer?
We offer bespoke corporate gifting services, including personalized gift selection, custom packaging, and seamless delivery logistics. Our concierge team is dedicated to crafting memorable gifts tailored to your recipient's preferences.
How can I place an order?
You can place an order by contacting us directly via phone or email, or by filling out our online quote form. Our concierge team will assist you in selecting the perfect gift and handle all details from there.
What types of gifts do you provide?
We specialise in gourmet food baskets. All gifts are curated with high-quality items, and local with options for personalisation and branding.
Customization and Personalisation
Can I customise the gifts?
Yes, we offer a range of customisation options, including personalised messages, branded packaging, and tailored gift selections to suit the recipient's preferences and needs.
How do you accommodate dietary restrictions and preferences?
We take into account any dietary restrictions or religious preferences when selecting items for your gift. Please let us know of any specific requirements when placing your order.
Delivery and Logistics
Do you offer delivery services?
Yes, we provide nationwide delivery throughout New Zealand. We handle all logistics to ensure your gift arrives on time and in perfect condition.
How long does delivery take?
Delivery times may vary based on location and order size. Typically, gifts are delivered within 3-5 business days. For urgent requests, please contact our team to discuss expedited options.
Can you deliver to multiple addresses?
Absolutely. We can manage deliveries to multiple addresses for your convenience. Please provide the necessary details when placing your order.
Pricing and Payment
What is the pricing structure for your services?
Our pricing is based on the type of gift, level of customization, and delivery requirements. We offer a range of options to suit different budgets and will provide a detailed quote upon request.
What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers, and invoices for corporate accounts.
Refund policy
Outline the refund policy
Support and Additional Information
What if I have an issue with my order?
Our concierge team is here to help. Please contact us immediately if you encounter any issues with your order, and we will resolve them as quickly as possible.
How can I stay updated on your latest offerings and promotions?
Sign up for our newsletter to receive updates on new products, special promotions, and gifting tips.