Frequently Asked Questions
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How long does it take for my order to arrive?
As it is peak season please allow extra time for deliveries.
Auckland allow 2 to 3 days
North Island allow 2 to 3 days
Rural allow 2 days extra
South Island allow 3 to 4 days
Rural allow 2 extra days
No Saturday deliveries
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What happens if certain items in the gift box are not in stock?
It will be replaced with similar items of the same or greater value. -
What if I am not satisfied with the product?
Please contact us, giving details, and we will arrange a refund or replacement. -
There are faulty goods in my box, what should I do?
Please contact us giving details and the faulty item will be replaced. -
I would like to do large orders who do I talk to?
Please email: info@thegiftfactory.co.nz and we will get back to you asap.